Returns & Exchanges
At Nine West, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns on unworn merchandise within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the shoes are in their original box.
3
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
4
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing