Frequently Asked Questions

Everything you need to know about shopping with Nine West.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy?

We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

How do I find my perfect shoe size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe pumps and staying true to size for sandals.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for your convenience.

Do you offer international shipping?

Currently, we ship to addresses within the United States and select territories. Please check our shipping page for the most up-to-date list of available destinations.